Young couple use virtual technology to secure dream home

Highfield Place FTBs Christina & Brayton

Thanks to the power of  technology, Christina and Brayton from Liverpool have reserved their first home together - without having seen it in person. 

First time buyers Christina Swift and Brayton Saunders had put their plans on hold when the country went into lockdown but thanks to modern technology, have now been able to reserve a four-bedroom detached home at Countryside’s Highfield Place in Kirkby, Merseyside. 

Prompted by an email from the developer regarding the availability of the government-backed Help to Buy scheme at the development, Christina contacted the sales team, currently working remotely, to obtain more information. 

The couple initially had a lengthy phone call with a sales consultant who then suggested they speak to a financial advisor and a solicitor for some expert independent financial and legal advice regarding the Help to Buy scheme. 

This was followed by a virtual tour of the development and its show homes as well as a look at several online reviews of similar Countryside properties before the couple were confident in their decision to reserve the Avon. 

Christina commented: “After waiting a year to fully decide we were ready to buy, we had resigned ourselves to not being able to progress the process any further due to lockdown and we were very disappointed. So when I saw Countryside’s email about Help to Buy, inviting us to take a virtual tour of Highfield Place, I was delighted and it got me excited about the possibility. We knew we wanted the security of a new build property and the location is perfect, close to where we both work in Liverpool. The online videos and photos were brilliant too, the specification shines through and the Avon house type was just what we wanted - four bedrooms with a lovely living space, bay window and skylights.

“We spoke to Countryside at length and repeatedly, they guided us every step of the way and answered all of our many questions. When they felt we needed further advice or guidance, particularly with regards to Help to Buy, they referred us to an independent financial advisor. I honestly couldn’t fault the whole ‘virtual’ process.” 

With the Help to Buy: Equity Loan scheme, the government will lend you up to 20% of the cost of your new build home so buyers only need a 5% cash deposit. Buyers then have a 75% mortgage to make up the rest, while the 20% equity loan is interest free for the first five years*.

Mark Hadfield, Managing Director, Partnerships Merseyside and Cheshire West, Countryside, said: “While the world has changed considerably in recent weeks, we’ve seen how many industries are adapting and finding new ways to help their customers - and we’re no different. I’m thrilled that our team’s fantastic customer service, and home offering, has been able to shine through via innovative approaches like virtual showhome tours. Congratulations to Christina and Brayton for having the confidence and wherewithal to reserve their new home with us.”