Response to Coronavirus
Latest update 19/07/21: Our marketing suites and show homes are open
Marketing suites and show homes
We look forward to welcoming you to our marketing suites, however the safety of our customers and teams is our main priority, so we continue to have additional measures in place to ensure everyone’s safety.
Don't forget, our expert sales teams are also available by phone and you can still arrange virtual viewings to help you take a step closer to securing your new home.
We are continuing to encourage our customers to book appointments in order to give you the best experience and avoid unnecessary waiting times. However, if you are passing and we are not busy with another customer then we are more than happy to welcome you.
The best way to ensure we can see you at a time that suits you continues to be booking an appointment, you can do this quickly and easily by calling our sales team or booking a visit online.
We’ll kindly ask you to reschedule your visit if you, or anyone in your household, has shown symptoms of Coronavirus in the last 14 days.
Visitors and staff are no longer required to wear a face mask, however our sales team may still choose to wear them, and we welcome and encourage our visitors to do the same. If you would like your sales consultant to wear a mask, please ask and they will be happy to do so.
Hand sanitiser, face masks and gloves will still be available should you wish to use them. We will also keep screens in place for a little longer and continue enhanced cleaning of our marketing suites and show homes to help keep our staff and our visitors safe.
We look forward to welcoming you.
Customer Services for our homeowners
We are committed to supporting our homeowners and our customer service teams are still accessible via email. Our customer service teams are working hard to contact all customers to arrange appointments for all repairs, this includes emergency and routine issues.
We have introduced strict protocols, that are in line with current Government guidance, for all customer service visits. We are focused on ensuring appropriate safety plans are in place for all repairs and will be risk assessed on a case by case basis.
Please do continue to contact your Countryside customer service team directly with any queries. We thank you all for your patience during this unprecedented time.
The safety and welfare of our staff, supply chain and the public remain our utmost priority. We have established a new set of additional health and safety measures that are now in place at all our sites across the group. The procedures remain in line with current Government and Construction Leadership Council (CLC) guidance and we will be keeping these measures under close review over the coming weeks.
In addition, we have signed up to the HBF Charter for Safe Working Practice, a public facing commitment to ensure safe working on sites following the Covid-19 pandemic.