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Response to Coronavirus

Keeping everyone safe
Our marketing suites and show homes are open!

Marketing suites and show homes

We look forward to welcoming you to our sales offices, however the safety of our customers and teams is our main priority, so visits are managed carefully to ensure everyone’s safety.

Our new health and safety procedures, which comply with the Government's social distancing guidelines, are there to make sure you can visit us and move into your new Countryside home as quickly and, most importantly, as safely as possible.

Don't forget, our expert sales teams are also available by phone and you can still arrange virtual viewings to help you take a step closer to securing your new home.

Before your visit, please make yourself familiar with our safety procedures by reading the guidance below.

Customer Services for our homeowners

We are committed to supporting our homeowners and our customer service teams are still accessible via email. Our customer service teams are working hard to contact all customers to arrange appointments for all repairs, this includes emergency and routine issues.

We have introduced strict protocols, that are in line with current Government guidance, for all customer service visits. We are focussed on ensuring appropriate safety plans are in place for all repairs and will be risk assessed on a case by case basis.

Please do continue to contact your Countryside customer service team directly with any queries. We thank you all for your patience during this unprecedented time. 

Construction sites

The safety and welfare of our staff, supply chain and the public remain our utmost priority. We have established a new set of additional health and safety measures that are now in place at all our sites across the group. The procedures remain in line with current Government and Construction Leadership Council (CLC) guidance and we will be keeping these measures under close review over the coming weeks.

In addition, we have signed up to the HBF Charter for Safe Working Practice, a public facing commitment to ensure safe working on sites following the Covid-19 pandemic.

5 steps to visiting us safely

1. Ideally, please book an appointment at your chosen development by calling our sales teams or registering your interest online.

If you or anyone in your household has shown symptoms of Coronavirus in the last 14 days, we kindly ask you to reschedule your visit.

2. When you arrive, please ensure that you are wearing a mask as you enter the marketing suite. We will have masks available for you should you need one. Please also use the hand sanitiser provided and follow the 2m social distancing guidelines.

From here, we’ll invite you to take a seat and then explain everything you need to know about your visit. 

We’ll point out the location of all hand sanitisers, tissues and bins and ask that you use these during your visit. There will also be gloves available for you if you wish to use them.

3. We’ll accompany you around our show homes, ensuring that masks are worn at all time. As tempting as it may be, please do not to touch anything within the show home.

4. Once we return to the marketing suite, we can continue to discuss your requirements or we can follow up any paperwork online, including making reservations or sending brochures and plans. 

5. We’ll routinely wipe down all surfaces that have been used to make sure it’s safe for the next visitor.