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Ethical and Responsible Business

We know that having a thriving business now, and in the future, is only possible if we act in the most ethical and responsible way for all our stakeholders. 

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Our people

We employ circa 2,000 people, and they are all committed to meeting our high standard for professional conduct and maintaining a culture of openness, honesty and trust with each other, our customers, partners and our other stakeholders. 

Our People team works tirelessly to create a work environment that attracts, retains and develops great people from all backgrounds. Find out more about how we support our people here

Our supply chain

We work side by side with many supply chain partners every day. Without their dedication, we would not be able to build sustainable and thriving places where people love to live.

To find out more about the work we do to drive a culture of respect and ethical behaviour with our supply chain, you can read more here.

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Our policies and codes of conduct

Our Business Ethics and Code of Conduct sets out clear expectations for our people and our supply chain partners on workplace behaviours and is an extension of our corporate values.

This Code is supported by numerous other policies that cover critical ethical and business issues comprehensively. To view these policies, please visit our dedicated page. We also adhere to and support the standards set within the Base Code of the Ethical Trading Initiative.

Our whistleblowing hotline

We work with an independent external agency to operate a free and confidential whistleblowing hotline 24 hours a day, 7 days a week.

This is backed up by our Whistleblowing Policy, which makes explicit to our people and supply chain partners the systems in place to allow them to report any concerns they may have in a safe and confidential manner.

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Our commitment to health and safety

Health and safety on site and in our offices remains a core priority for us. We want everyone to go home every day safe and healthy.

Our system is certified to the international occupational health and safety management standard ISO 45001. In 2020, our annual injury incident rate (“AIIR”) was 224, which was nearly half the rate when compared to the national average of 416. 

Find out more about our wider programme of work around health and safety